Scary headline, but it’s true and I wanted to share the story. Don’t worry, it has a happy ending! It started when Brooke shared an email from Shield Banking that said one of their clients was seeing something odd in SMG. Thankfully, they passed along a screenshot so there was little question about what was … Read more
We’re now just weeks away from the release of our new dashboard! It’s the result of almost a gritty year of research, user validation, and even some breaks in development. But we’re here, and we on the product team are staunch believers we’re releasing something amazing, and that the new dashboard will be an undeniable … Read more
It’s easy to look at a software tweak or feature and think, “Oh, that shouldn’t be too hard, right?” Some things sound smaller than others, and even the big ones don’t sound THAT big. It’s a trap even engineers and product people fall prey to. But one of the top two rules of software development … Read more
Note: As of 01/02/2019, this is the updated URL for the client-facing tweak sheet. As a software company, one of our main tenets is to move swiftly. To be able to develop new features that meet our customers needs and to quickly fix bugs that come down the pipe, whether as a side effect or … Read more
As our guilt about the state of ZenDesk grew, John, Dave, and I finally agreed to do something about it. We picked a day (more like an afternoon) to isolate ourselves from the office – no offense to any of you in the office – and swarm on ZenDesk.
It’s enlightening to hear what Metrc users are saying, good and bad. It’s good for us to know how Franwell and the MED are reacting. And you never know who you might run into!
Knowing we’re going to be growing our team soon, we decided to re-think the way permissions work for Simplifya Admins. Up until now, all Admin users had access to all modules and that’s probably on every security top 10 list of things not to do! The best practice is to give users access to only … Read more
Internally, we organize and share knowledge via a tool called Nuclino. Think of it as our team’s collective brain.
Rick and I have had the vision for this feature tumbling in our heads for months, so it’s easy to forget there’s a lot about these reports that need explanation. Like what they are, what they do, and most importantly, how they’re supposed to benefit clients? So here’s a crash course.
We submitted our evaluation on February 14 and received notice that we had been validated on March 1! Here’s a high-level explanation of what it took to make it work.